Welcome
Community insights for professionals just like you!
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
Every support team faces the same challenge: too many tickets, not enough time. When customers... The post Ticket Deflection Metrics: How to Prove Your Community Saves Money appeared first on Higher Logic.
When Eric Stieg interviewed for a community role, he didn’t expect a question about KPIs... The post Why Engagement—Not Revenue—Is the Most Important KPI for Your Community with Eric Stieg appeared first on Higher Logic.
Online communities have traditionally been seen as the place people go when they hit a... The post From Support to Strategy: How AI Is Pushing Online Communities to Evolve Into Industry Knowledge Hubs appeared first on Higher Logic.
Community and customer marketing share the same goal: building strong, lasting customer relationships. But too... The post The Case for Merging Community and Customer Marketing with Nicole Saunders appeared first on Higher Logic.
Every day, community managers spot opportunities hiding in plain sight. A member’s pointed questions about... The post Your Community Is Bursting with Intent Signals—Here’s How AI Connects the Dots appeared first on Higher Logic.
As community consultants we love to help businesses like yours engage with their audience through online communities. Wherever you're starting your community journey, we will help you take the next steps.
We are passionate about helping businesses engage with customers through online communities
General discussions
There's nothing sweeter than a fresh new forum, ready to welcome your community. A Vanilla Forum has all the bits and pieces you need to build an awesome discussion platform customized to your needs. Here are a few tips for you as the administrator: * Use the Getting Started checklist in the Dashboard to get your site…
This is an example of a 'rules' discussion, laying out expected behaviour for new users who join the community. Customize it to suit your specific needs, or write your own rules completely from scratch! This community has been created so that you can exchange ideas, converse and meet others who share a common interest.…
Here are some tips and tricks for using this forum: * Use the reactions. These let you share how you feel about other’s comments. The most liked content shows up on the Best Of page. * Mention others. Put an @ symbol before the username to mention someone. They’ll get notified when you do. * Update your notification…
Thank you for starting new discussions and asking questions. The more you contribute, the better this forum becomes. Here are a few tips to help you create great discussions: * Make the discussion title or question as descriptive as possible. A good discussion title is a short preview of your post and is what gets people…
